Airport extends IT contract

An Australian business technology solutions company has been awarded an extension to its Managed Technology Infrastructure Service contract with Brisbane Airport.

Data#3 has had its contract with Brisbane Airport Corporation (BAC) extended until June 2018.

The new solution with extended services, will consolidate the management of BAC’s IT, affording BAC more time to focus on the core business of running one of the largest airports in Australia.

As part of the service, Data#3 will provide 24/7 service desk management, network, server, database and desktop support to 350 Brisbane Airport Corporation corporate staff, and network connectivity to more than 20,000 associated airport workers.

BAC’s CIO Mansoor Karatela said, “Building on the back of a first-generation ICT outsourcing deal with Data#3, we now need to elevate the relationship to a more strategic level.

“We needed a technology partner who could be agile and flexible enough to not only manage our day to day ICT operations well, but also partner with us to transform and grow our business.

“The renewal of our outsourcing arrangement with Data#3 was a logical progression which will allow us to work together to deliver a first class service to our clients whilst also driving operational efficiencies across our broad ICT environment.”

Data#3 had provided BAC with their previous contract, a blended on-site and remotely delivered IT Service, which had recently come to end-of-term.

As the service satisfaction percentage had risen to a consistent 90 per cent over the last 12 months, BAC was confident that Data#3 was the partner of choice.

Data#3’s CEO Laurence Baynham said, “This extended agreement with Brisbane Airport Corporation is one that the entire Data#3 team is very proud of. Reinforced by our commitment to service excellence for our customers, this demonstrates the high service standards achieved over the last 12 months.

“We are focused on supporting Brisbane Airport Corporation in delivering ongoing, optimised services and will continue to grow our knowledge and skills in the highly demanding airline industry.”

The new solution will see BAC receiving an improved services delivery model with closer alignment to the business.

The benefits include: improved knowledge management systems and portals, easier to engage service outcomes and improved service responsiveness, the provision of innovative IT services and infrastructure to the changing needs of the airport, and importantly, reduced risks in the management of secure technology assets and business data – all aligning tightly with BAC’s strategy towards a self-service and digital transformation.

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