The title of the best airport in Australia has been awarded by air travellers in 2017 Skytrax World Airport Awards, at an industry event in Amsterdam.
Brisbane Airport (BNE) has been voted as The Best Airport in Australia/Pacific Region and The Best Airport Staff Service in Australia/Pacific Region.
Skytrax World’s Top 100 Airports list was also released, with BNE rising from 17th in the world to 16th, and 5th in the size category of 20-30 million passengers annually.
This is the second year BNE has been named Best Airport (Australia/Pacific) after taking out the title in 2016. The airport also won World’s Best Airport Staff (Australia/Pacific) in the 2015 Skytrax World Airport Awards.
Mr Edward Plaisted, CEO of Skytrax, said, “We congratulate Brisbane Airport for their double success in winning these two very important customer satisfaction awards.
“It underlines how much Brisbane Airport continues to improve standards of customer service to be recognised not only as the Best Airport in Australia and Pacific region, but to also secure the award for the Best Airport Staff in Australia/Pacific region.”
Julieanne Alroe, Brisbane Airport Corporation (BAC) CEO and Managing Director, said, “We are honoured to have retained our title as the ‘best of the best’ in our region for the second year.
“The award for Best Airport Staff of course is a tribute to the front line staff, from airline and ground handling staff, to volunteers, cleaners, security, customs, immigration, retail, and maintenance staff, and everyone in between, who strive to provide the best possible services and facilities to travellers from across the nation and the world.
“Their passion and commitment to customer service is outstanding and BAC is very pleased to have strong partnerships with our local operators so we can work together to continually improve the passenger experience at Brisbane Airport.
“Most importantly, we’re incredibly proud that it is the passengers themselves who travel through Brisbane Airport that have bestowed this honour on us. There was no greater accolade than being voted the best by global travellers in the world’s most prestigious industry awards,” Ms Alroe said.
The World Airport Awards are the most prestigious accolades for the airport industry, voted by customers in the largest, annual global airport customer satisfaction survey.
The Skytrax World Airport Survey is widely regarded as the quality benchmark for the world airport industry, assessing customer service and facilities across 550 airports. The survey and awards are independent of any airport control or input and are therefore an impartial benchmark of airport excellence and quality.
The 2017 Awards are based on 13.82 million airport survey questionnaires that were completed by 105 different nationalities of air travellers during the survey period.
The survey operated from July 2016 to February 2017, covering 550 airports worldwide and evaluating traveller experiences across different airport service and product key performance indicators – from check-in, arrivals, transfers, shopping, security and immigration through to departure at the gate.