Brisbane Airport (BNE) has achieved a ‘good’ rating for overall quality of service in the annual Airport Monitoring Report for the 14th year in a row.

According to the report conducted by the Australian Competition and Consumer Commission (ACCC), passengers judged the quality of services and facilities at BNE’s International Terminal as ‘excellent’, across ten of the 13 categories, including waiting time for baggage collection, inbound and outbound immigration, security processes, and signage and wayfinding.

The remaining indicators, including check-in waiting time, seating in lounge areas and standard of washrooms, achieved a ‘good’ rating from passengers.

Over the last ten years, Brisbane Airport has continued to deliver a high level of service with a lower revenue per passenger than other monitored airports.

BAC CEO and Managing Director, Julieanne Alroe, said the report, as well as surveys conducted by the corporation, showed that passengers prioritised efficient, comfortable, clean and convenient airport services and facilities.

“While Brisbane Airport continues to be rated very favourably across the board, there’s always room for improvement and these surveys help us identify where our focus should be,” Ms Alroe said.

“Importantly, the quality of airport services and facilities has improved significantly since privatisation in 1997 and will continue to improve as new technology is integrated and billions of dollars of private investment in infrastructure continues to transform our airports.”

With the quality of airport parking services and facilities a key focus of the annual ACCC report, Brisbane Airport was again rated very highly by passengers, achieving ‘excellent’ across three categories including car space availability, car parking standard and time taken to enter.

Of the four major airports monitored for average drive up and online car parking rates, Brisbane Airport offered the cheapest option for parking at its popular AIRPARK facility.

Since 2012, Brisbane Airport Corporation has invested around $1.7 billion in major projects, with an estimated additional $1.8 billion earmarked for airside, landside, terminal and other projects over the next five years until 2022. 

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