In an Australian-first, Sydney Trains customers will be able to choose the right carriage based on real-time train occupancy data.

NSW Premier, Gladys Berejiklian, said, “Since 2016, customers have had access to bus occupancy data to help choose the right service for them. Now train customers can see how full their train is before it arrives.”

“Transport is no longer just about infrastructure but also about embracing technology to provide the best services possible for our customers. Only a handful of transport networks around the world offer this type of service.”

The data will be available for more than 600,000 customer trips on Waratah trains every day.

Using the average weight of a NSW train passenger, the app determines the occupancy of each carriage as the train doors close.

Minister for Transport and Infrastructure, Andrew Constance, said, “For customers who commute home from Wynyard to Penrith, for example, getting a seat can be a major factor in deciding which carriage to board.

“Letting customers know which services might be full or which carriages still have seats will make commuting choices easier and help ease congestion.”

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