In the ACCC’s latest monitoring report, airlines have identified Australia’s best major airport.
Perth Airport was found to be Australia’s highest rated major airport by airlines for a second year running. It was also the only airport to receive a ‘good’ rating by airlines.
The Airport also took the honours for the best overall quality of service (airline and passenger combined) for a second year.
Airline ratings of Perth Airport’s quality of service have also increased for six years in a row, with a “significant” improvement over the 2016-2019.
In addition, the report found that most passenger quality of service indicators have improved when compared to previous years and that the significant improvement in Perth Airport’s overall quality of service rating in the past few years coincides with significant investment in the airport’s terminals.
Perth Airport CEO, Kevin Brown, said the report is another big tick for the airport’s focus on serving its airlines partners, passengers and the community.
“We’ve recently secured new deals with 23 out of the 24 airlines which operate at Perth Airport,” Mr Brown said.
“We see that as clear evidence that our airline partners see our pricing as fair and reasonable.”
Mr Brown said the airlines’ responses to the ACCC confirm that they believe its service levels continue to improve.
“Our airline partners and passengers have recognised that the investment decisions we’ve taken to provide the capacity and service quality enhancements are directly benefiting them, and we’re doing it efficiently as acknowledged in the recent draft Productivity Commission report.”
Perth Airport is now in discussions with its airline partners on the next wave of development required to service their needs and help them grow into the future.
“We want to deliver a seamless airport experience that Perth and WA deserve well into the future with an upgrade of the international terminal, a new domestic terminal to allow Qantas to move to the central airport precinct, and a new parallel runway to lock in the airport’s future capacity,” Mr Brown said.
The ACCC report found that Perth Airport’s aeronautical revenue had increased by around 60 cents per passenger per year over the past decade, while aeronautical profit per passenger had risen by 24 cents per passenger over the same period.
Mr Brown said the report confirms Perth Airport has the lowest average drive-up rates for short term parking of any major airport and the lowest profit margin on car parking.