Digital Utility Awards

The winners of the 2019 Digital Utility Awards have been unveiled at the Digital Utilities Conference in Melbourne, celebrating the sector’s best and brightest.

Six awards were handed out at the conference’s Gala Dinner, recognises the utility industry’s greatest achievements in the digitisation of utility networks, processes and practices across Australia.

The winners are:

Best Customer Innovation Award – Jemena

Best Use of New Technology Award – SA Power Networks

Young Digital Leader of the Year Award – Adam Severino, Sydney Water

Utility Innovator of the Year Award – Andrew Forster-Knight, South East Water

Digital Utility of the Year Energy – SA Power Networks

Digital Utility of the Year Water – Sydney Water

The calibre of entries for this year’s awards was extremely high and proved to be a difficult decision for the panel of judges which included Adam Lovell, Executive Director, Water Services Association of Australia; Andrew Dillon, CEO, Energy Networks Australia; and Cassandra Hogan, National Sector Leader – Power & Utilities, KPMG. The three judges have a wealth of experience across water and power utilities.

The Digital Utility Awards Gala Dinner was attended by senior leaders and experts from utilities around Australia. The awards and the Digital Utilities Conference aim to gather some of the best ideas when it comes to the digitisation of utilities, so that all of the industry can benefit from some of the impressive changes that are being made as we make this journey towards being truly digital utilities.

The winning entries were deemed the best in utility digitisation for 2019, and were among high quality finalists in each category.

The finalists were:

Best Customer Innovation
Endeavour Energy – for its interactive mapping portal providing information on network limitations
Flux Federation – for its retail platform that was purpose built for energy companies
Jemena – for its demand response program ‘Power Changers’
Sydney Water – for the development and implementation of its Customer Hub
TasNetworks – for its Voice of the Customer Program
TracWater – for its Portable Robotic Water Quality Analyser
Utilibill – for its cloud-based retail platform disrupting the utility billing space

Best Use of New Technology
GHD and Unitywater – for their sewer overflow prediction tool utilising machine learning
Icon Water – for the modernising of its GIS system
SA Power Networks – for its MyWorkday automated timesheet solution
Synergy – for its use of Robotic Processing Automation and IQ Bot introduction
Unitywater – for its Mobile Field Office solution
Western Power – for its Field Mobility Services program

Digital Utility of the Year – Energy
SA Power Networks
Western Power
Digital Utility of the Year – Water
Queensland Urban Utilities
SA Water
South East Water
Sydney Water

Utility Innovator of the Year
Queensland Urban Utilities – Karen Pollock
Queensland Urban Utilities – Margarita Camus
SA Water – Toby Evans
South East Water – Andrew Forster-Knight
TRILITY – James Ireland

Young Digital Leader of the Year
City West Water – Jack Cunnington
Queensland Urban Utilities – Lucille Burkitt
SA Water – Luke Dix
Sydney Water – Adam Severino

Digital Utilities is Australia’s premier event for the utility sector, giving the industry the tools to use digital technologies to accelerate and transform their organisations.

In addition to the Digital Utility Awards, the two-day conference featured speakers from utilities around Australia as well as an international keynote, who highlighted what they are doing in their organisations to move towards digitalisation, including the successes and things to learn from.

The Digital Utilities program is created by the team behind Utility magazine. Utility would like to congratulate all the finalists and winners of the awards and looks forward to working with the industry again for next year’s event.

For more information on the event please visit or contact [email protected]

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