Brisbane Airport best airport Australia skytrax awards

The Skytrax World Airport Awards 2019 have named the Best Airport in the Australia/Pacific region. The airport also ranked 18th in the World’s Top 100 Airports.

Brisbane Airport (BNE) has claimed the title for the third time in the past four years, while also winning Best Staff (Australia/Pacific) in 2015 and 2017.

BNE was the only Australian airport to make it into the top 20 in the World’s Top 100 Airports list.

Its rank of 18th has seen the airport increase its position up from 22 in 2018.

This award follows recognition of BNE’s route development marketing at the Routes Asia 2019 Marketing Awards, being named the Overall Winner, while also taking out the 20+ million passenger category.

Brisbane Airport Corporation (BAC) Chief Executive Officer, Gert-Jan de Graaff, said there was no greater accolade than being voted the best by global travellers in the world’s most prestigious industry awards.

“We are incredibly proud of this achievement as we’ve worked hard over the last few years to improve facilities, processes and the passenger experience at our terminals,” Mr de Graaff said.

“In the last financial year alone, we invested more than $350 million across 297 projects including the International Terminal concourse and apron expansion, self-service and bag drop upgrades, and improving our Inter-terminal Transfer facility.

“We cannot achieve the result we have without the efforts of our airline partners, government agencies, retailers, contractors, and our wonderful volunteer Ambassadors. They are our partners in delivery and a huge part of our success.”

Mr de Graaff said 2019-20 will see Brisbane Airport further strengthen its position as the future gateway to Australia and one of the best airports in the world.

“While other major Australian airports are reaching ultimate capacity, when Brisbane’s new runway opens in 2020, Brisbane Airport will have the most capacity of any airport in the Southern hemisphere and the most efficient runway system in the country,” he said.

“The focus now is to ensure we have world-class infrastructure to support this capacity, and major projects like the $40 million Domestic Terminal Redevelopment go a long way in achieving this.”

The Skytrax World Airport Awards are voted by customers in the largest, annual global airport customer satisfaction survey.

The survey and awards process is independent and free of any airport influence or interference in final results. The Awards are based on 13.73 million airport survey questionnaires completed by more than 100 different nationalities of airline customers during the survey period.

The survey was conducted from August 2018 to February 2019, covering 550 airports worldwide and evaluating traveller experiences across different airport service and product key performance indicators – from check-in, arrivals, transfers, shopping, security and immigration through to departure at the gate.

The World Airport Awards are a global benchmark of airport excellence, and widely known as the Passengers Choice Awards.

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1 Comment
  1. Michael McLean 5 years ago

    This may not be known to Infrastructure Mag readers but Singapore (Changi) airport won best Asian Airport. Why mention that, because Australian and Singaporean management consultants from Coopers & Lybrand colleague in Singapore, Kheng Seng Tan suggested to the Singapore C&L Partners in 1987, to ask the Australian office of C&L WD Scott, to be on the Changi Airport bid / tender team in 1988. John Brookes and Mike McLean (Sydney); Stephen Tan and Khen Seng Tan (Singapore) offices beat 11 other international management consultancies. It was to design the Customer Service Management program and to transfer the strategy, policies, processes, performance evaluation and customer service strategies to their Strategy Team of CAAS and to Police, Security, Immigration, Customs and Airport Services functions, as they has a risk of not servicing their remit as the Asian Airport Hub for the 1988 Seoul Olympic Games. “”

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