Queensland Rail has launched an app that provides customers with more accurate, real-time information about train services across South East Queensland.
The MyTransLink app was launched on Monday 8 April.
Previously, the data feeding to the app was only able to provide a train’s location if it was at a platform or at a mid-point between stations.
The improved software will report a train’s location using 2,650 track check points across the network, rather than the previous 447, to show a smoother transition as the train progresses through its journey.
The increased check points will more accurately track the location of trains on the network and feeds this information directly into the My TransLink app – and to customers’ fingertips.
Queensland Rail Executive General Manager – Customer Service and Innovation, Natalie Roach, said the app would provide customers with a much clearer picture of where their train actually is in its journey on the network.
“We know quality, timely travel information is incredibly important for customers,” Ms Roach said.
“Queensland Rail is committed to actively listening to customer feedback and making improvements that make a difference to their experience across the network, with more than 100 Commuter Catch Up events held across SEQ since April 2017 and more than 14,000 customers spoken to one-on-one.”
Ms Roach noted Queensland Rail’s announced 32 extra weekly services and 14,000 seats to be added to the SEQ network from 13 May, in direct response to customer feedback.
“This adds to the extra 46,000 weekly seats added to network through the upgrade of 193 three-carriage trains to six-carriages in December, thanks to the ongoing rollout of the New Generation Rollingstock fleet, of which 51 new trains are now in-service.
“Queensland Rail is on track to deliver further timetable improvements in 2019, thanks to the largest train crew recruitment campaign in its organisation’s history and continues to deliver reliable and on-time services, with more than 95 per cent of trains running to schedule in 2018 and a cancellation rate of less than one per cent.”