Virtual Service Tech Tokara Position Partners

New remote service capabilities have enabled technicians to solve most technical issues arising on construction sites without the need to visit the machine(s) in person, saving time and keeping projects within budget.

Tokara is an Australian-designed telematics solution created specifically to improve efficiency and productivity for earthworks and civil construction projects.

A service offered by Position Partners, whose technicians are experts in the field of precision construction equipment, Tokara enables technicians to access machinery remotely.

Tokara connects machines to the office, provides access to Position Partners’ technical support and links construction workers to any GNSS/GPS network required for the job. 

Managers and surveyors can also remotely update design files on all machines across multiple projects, without the need to visit each machine in person to upload a design via USB transfer. 

Menai Civil 1 - Brendan at computer Tokara Position Partners

Hayden Paul, Major Accounts Manager Construction, Position Partners, said Tokara can really help construction professionals increase productivity and reduce downtime on site. 

“If you’re having issues with your machine(s) on site, Tokara gives the customer and Position Partners full diagnostic access,” Mr Paul said.

“If the support team can’t resolve the issue over the phone and we need to get out with field service we can be a lot more efficient knowing what the issue is to reduce time onsite.”

Tokara offers project managers, surveyors and other key stakeholders the ability to login to a user-friendly web portal to track and manage their machines and survey instruments, or send design updates to the field without leaving the office.

Aaron Krenske, Networking Solutions Manager at Position Partners, said the company has always prioritised timely and efficient support because it knows that if your machine control system isn’t working then you’re not making money.

“This led us to the development of Tokara, which enables our technicians to solve most problems without even visiting the site!” Mr Krenske said.

Tokara is designed to help get the most from machine control and survey technology with fast, comprehensive support when you need it.

It also makes training staff on the machine and equipment very simple and enables workers to keep going on site while working on any issues or problems remotely.

“Tokara assists in ongoing training, so when you have access to Tokara on a machine, the operator can ring up our support team and our guys can remotely log in, talk the operator through what they’re doing. This can make the operator feel a lot more comfortable with using the equipment” Mr Paul said. 

“It’s part of that ongoing training and backing up what we sell.”

Menai Civil 1 - Hayden and Brendan Position Partners Tokara

Position Partners has been able to develop its Tokara suite through the unique set of skills and expertise built up by the company over many years.

“Our unique blend of experience and industry knowledge means that we are ideally placed to deliver a single industry-wide solution: we understand the business, we understand our customers, and we understand what they want to achieve,” Mr Krenske added. 

“Tokara has been developed in Australia, using Australian skills and programmers, based around customer requirements, and has been extensively tested with contractors and end-users throughout the country so that we know it works in our harsh environment and with our often-challenging telecommunications networks.”

The service and support offered by Position Partners in conjunction with the remote support system is what makes Tokara such a powerful solution for its customers.

“Anyone can sell a system to a customer, but the problem is you need to have that back up and support and I think Position Partners is really great at that,” Mr Paul said.

“We pride ourselves on that service and support.”

This partner content is brought to you by Position Partners. View more information about Tokara and its other suite of solutions here

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