The winner for Best Airport in Australia/Pacific at the Skytrax World Airport Awards for 2022 has been announced after collecting thousands of results from survey entries.
Brisbane Airport Corporation (BAC) has claimed the award of Best Airport in Australia/Pacific, as well as Best Airport Staff in Australia/Pacific and Cleanest Airport in Australia/Pacific.
The Skytrax World Airport Awards are the most prestigious accolades for the aviation industry, voted by customers in the largest, annual global airport customer satisfaction survey.
The survey and awards process is independent and free of any airport influence or interference in final results.
The awards are based on airport survey questionnaires completed by more than 100 different nationalities of airline customers during the survey period.
The survey covered 500 airports worldwide and evaluated traveller experiences across different airport service and product key performance indicators – from check-in, arrivals, transfers, shopping, security, and immigration through to departure at the gate.
The World Airport Awards are a global benchmark of airport excellence, and widely known as the Passengers Choice Awards.
BAC Chief Executive Officer, Gert-Jan de Graaff, said the awards reflected the dedicated hard work and passion of BNE’s people and partners, and he was proud the airport was recognised as the gold standard in aviation service throughout the region.
“It is humbling that these prestigious awards were decided by millions of passengers voting in the largest global airport customer satisfaction survey,” Mr de Graaff said.
“These awards reflect BNE’s commitment to not just meeting, but exceeding, the expectations of our customers, with customer experience being central to everything we do.
“These awards are a public tribute to every member of the BNE family, from airline and ground handling crews, to cleaners, security, customs, immigration, ground transport, retail, and maintenance staff, and let’s not forget our amazing volunteer Ambassadors.
“These awards are a reflection of our people, and our unwavering commitment to serving our customers, from those who travel with us, to those who visit, shop and dine at BNE.”
In 2021, Brisbane Airport also claimed the title of Best Airport Staff in Australia/Pacific.
“Brisbane Airport has a strong history of being recognised by Skytrax as a world-leading airport, which includes winning Best Airport in Australia/Pacific five times, Best Airport Staff in Australia/Pacific four times, and continually ranking among the top airports in the world for our size category,” Mr de Graaff said.
“I cannot thank enough the thousands of passionate and dedicated team members at BNE, whose incredible efforts and commitment not only brought us safely through the pandemic, but laid the foundation for our very bright future.
“The last few years have been tough for our people and for our industry, yet despite these challenges we are proceeding with some really exciting new leisure, retail and commercial projects on the Airport precinct.
“More than $2.5 billion (AUD) will be invested at BNE over the next five years, which will enhance our reputation as Australia’s vibrant, 24/7Airport City.
“We are so incredibly proud that the passengers travelling through Brisbane Airport have awarded us the dual honour of being acknowledged as Best Airport and Best Airport Staff in Australia & Pacific at the 2022 Skytrax World Airport Awards.”