Victorian water corporation Grampians Wimmera Mallee Water (GWMWater) was previously using numerous disparate systems, and was seeking an integrated enterprise solution that would provide it with a single source of truth for all its business information.
GWMWater implemented TechnologyOne Financials, Human Resource & Payroll, Property & Rating, Corporate Performance Management, Supply Chain and Asset Management products to form an integrated enterprise solution.
These products are the key components of TechnologyOne’s preconfigured OneWater solution, which was developed in collaboration with more than 60 utilities and infrastructure organisations.
The benefits
TechnologyOne’s enterprise solution has enabled GWMWater to transform its business by breaking down business silos and centralising information.
The single modern platform and consistent interface has reduced training and improved the user experience for staff.
“As we’ve added more TechnologyOne products it has made it easier to share information across different departments,” Mr Williams said.
“We’ve created a single point of truth for all data, so it isn’t splashed across multiple systems. When you use a common platform across the organisation, and staff from different areas need to access each other’s data, it forces a discussion that we weren’t previously having.
“TechnologyOne’s software has given our people the information they need at their fingertips. For GWMWater, TechnologyOne has been an enabler of business efficiency.”
GWMWater’s perspective
GWMWater provides water services to 70,000 customers across a geographic spread of 62,000 square kilometres, which is about 30 per cent of Victoria.
Brendan Nitschke, Manager, Knowledge Systems at GWMWater, said, “When we were using best of breed systems, it was really hard to integrate them.
“When you’re dealing with multiple vendors, they can be reluctant to integrate with competing business systems. We would end up with our data across multiple systems, and were never sure which was the original or accurate source.
“It is much more seamless now that we have all our information in the one system.
“We no longer need to work with multiple vendors or administer multiple systems, and we have been able to save a lot of time by reducing the amount of training our staff need to undertake.”
Mr Williams said TechnologyOne’s software has also provided GWMWater with a future-proof solution, enabling it to better mobilise its workforce and embrace smart mobile devices.
“We have improved productivity quite significantly by having hand held tablets for our asset management workforce.
“We have made more efficient use of our workforce by making the information available instantly to field workers. They can record what they’re doing seamlessly in the field, rather than having to do paper-based recordings and come back into the office to enter it manually.”
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