The Australian Airports Association (AAA) has named the Capital City Airport of the Year for 2016 at its Industry Awards.
At a gala dinner in Canberra, Perth Airport received the award, which considers airports achieving exceptional results in the areas of customer experience, operations, community engagement, environmental management and commercial success.
The AAA Industry Awards celebrate and honour organisations and individuals who are achieving excellence within Australia’s airport industry.
Perth Airport Chief Executive Officer, Mr Kevin Brown, said he was thrilled to accept the award and paid tribute to the Perth Airport community for their dedication and commitment over the past year.
“To be named Capital City Airport of the Year is a great honour and recognises Perth Airport’s commitment to enhancing customer service, improving infrastructure and continuing to be involved in a variety of community projects,” Mr Brown said.
Over the last four years, Perth Airport has undergone a major transformation, with a number of key elements of the $1 billion redevelopment delivered in the past 12 months while continuing to operate in a 24/7 environment with minimal impact to its customers.
These developments include:
- The opening of a new $220 million domestic terminal
- The completion of Stage 1 of the $54 million Terminal 1 forecourt and car park expansion
- The $157.5 million Terminal 1 international departures expansion
The redevelopment program has also seen a number of upgrades including a far greater range of retail and dining choices, along with expanded and improved check-in and security screening areas, an expanded international departures lounge, upgraded check-in and baggage reclaim facilities and new and improved forecourt facilities.
Upgrades have also been delivered to the outbound and inbound immigration and customs processing points which has resulted in improved international processing.
“Our redevelopment program has seen a significant upgrade to our terminal facilities, making Perth Airport a world-class gateway to the state of Western Australia for both international and Australian visitors,” said Mr Brown.
“While we have invested significantly in transforming our terminal facilities over the last four years to ensure we deliver a world-class airport experience, our focus has always been on providing the best possible service to our customers each day.”
Since the expansion projects have been completed Perth Airport’s Airport Service Quality (ASQ) results have improved dramatically indicating a significant improvement in overall customer satisfaction at T1.